Insurance · Claims handling
Request the right medical evidence.
Give claims agents your specialists’ guidance, so their drafts ask for the evidence a case needs.
Fictional example
Two instructions. One evidence request.
Cofleet spots a mismatch
A new intake template is saved
Evidence guide
Request the discharge summary for this claim type.
Saved by Mei
New intake template
Request the claimant’s full medical history.
Saved by Mei
Asks Mei privately
Mei, has the evidence requirement changed, or does this template need correcting?
Mei clarifies
Person · Claims specialist
The rule has not changed. Use the discharge summary. The handler decides if more is needed.
Mei chooses to save this answer.
Agent drafts the request
AI claims agent
Please provide the discharge summary for this treatment.
Source: Evidence requirement · Mei
With automatic checks on, Cofleet can question new guidance saved in shared memory.
Guidance travels. Medical records stay put.
The boundaries in this example.
- Shared in Cofleet
- The evidence guide, template and Mei’s saved answer.
- Sensitive records
- Medical documents stay in the insurer’s claims system in this example.
- Agent access
- The claims team gives its agent read access to shared guidance.
- Human decisions
- The claims handler reviews and sends the request, and decides the claim.
Explore another workflow.
Put your claims expertise to work.
Give agents the guidance behind a better evidence request.
About Cofleet
Company knowledge, ready for your agents. You decide what they can access. Built in Stockholm, Sweden.
Operated by Cofleet AB, organisationsnummer 559594-0965, Stockholm,
Sweden.
Turn your AI into an expert.
Request a demo.
Shared memory for your organization
Cofleet captures knowledge from company sources and experts, turning
decisions and corrections into reusable guidance for existing AI tools.
Sources stay linked. You choose what enters Cofleet and what goes into
each shared memory, with the option to scrub or anonymize sensitive details.
The team
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Markus, Co-Founder and CEO.
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Gabriel, Co-Founder and CTO.
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Viktor, Co-Founder and VP of Engineering.
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Contact markus@cofleet.dev.